Claimants still appreciate the personal touch

News, Business InsuranceMay 2018

Insurance

While technology can enable efficiencies and help expedite workflows, it is not a substitute for people in the claims process, industry sources say. Derek Royster spoke with Business Insurance about how technology is affecting insurance losses.

As appeared in Business Insurance, May 1, 2018.

By: Matthew Lerner

While technology can enable efficiencies and help expedite workflows, it is not a substitute for people in the claims process, industry sources say.

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“Technology is changing the game for insurance losses, but there is still a need for personal interaction, and to have ‘boots on the ground’ following catastrophe situations,” said Derek Royster, partner with RGL Forensics in Charlotte, North Carolina. “In an emotionally charged situation, like the aftermath of a major catastrophe, being able to be face to face with insureds is important.”

Read the rest of the article in Business Insurance.

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